Refunds

A refund allows you to send an amount charged on a credit card back to the original form of payment. You can refund the full amount or a partial amount, up to the original amount charged on the card.

How to initiate a refund

  • In order to issue a refund for a American Express, Visa or Mastercard charge, please send your request via email to support@paynode.com. In the email, provide the Payment Request ID and the amount to be refunded. Only requests from users with the correct Paynode user permission will be considered authorized requests.

  • If the funds have not yet been disbursed to your company's bank account, the refund will be actioned upon receipt (within business hours).

  • If the funds have already been disbursed, then Paynode will either debit your Paynode account or provide you wire instructions on where to send the funds. Upon receipt of the funds, the refund will be actioned.

  • Once the refund has been processed, the Payment Request for the original payment will be updated.

Refund fees

When a refund is processed, some, but not all, of the original transaction fees are returned.

Amex

Visa / Mastercard

Fees retained

  • .2% of total transaction amount

  • 100% Bank fee

  • 100% Scheme Fee

  • Partial Interchange Fee

  • Partial Paynode Fee

Fees reversed

  • Any fees greater than .2%

  • Refundable Interchange fee

  • Partial Paynode Fee

Because some fees are retained, a refund may result in a negative balance which is owed by the Paynode Member.

Refund time frames

  • If the funds that need to be returned to the card holder have not yet been disbursed, the refund can be triggered as soon as the transaction has been authorized.

  • If the funds to be returned have already been disbursed, then the refund cannot be triggered until the funds have been received by our card processor - the timeframe for this can vary, but may take up to 7 business days.

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