Avinode

Here you find our frequently asked questions about Avinode

Robin Heed avatar Emelie Karlsson avatar Viktoriya Gopfauf avatar +5
107 articles in this collection
Written by Robin Heed, Emelie Karlsson, Viktoriya Gopfauf and 5 others
Getting started in Avinode

Avinode Operator: Get Started

list of articles and short training videos
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker: Get Started

list of articles and short training videos for the Broker Starter Membership
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode: Getting started for new operators in Avinode

Search aircraft, send request, Trips Selling, set-up aircraft, response statistics
Robin Heed avatar
Written by Robin Heed
Updated over a week ago

Avinode: Getting started for new brokers in Avinode

Search for aircraft, send request, Trips Buying, Trip Board and post an Empty Leg
Robin Heed avatar
Written by Robin Heed
Updated over a week ago

How to: Update my company role

Expand your user experience and get more accurate communication from Avinode Group.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode Broker Video: Create an invoice for a scheduled trip

Broker Advanced membership
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode: How to edit your company information

Adding your company contact information in Avinode
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: How To Add Your Company Logo

We have a new graphic profile and i would like to change our logo to the new one, how can I do that?
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: Can you update the email addresses we have listed to where our Avinode requests are sent to?

Change the notification email address
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode Broker Video: Customize your Default notes, Trip Status' and upload your own documents to attach

Included with the Broker Advanced Membership
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: Send a request in Avinode and create a Detail for Quote in Trip Manager

Included with the Broker Advanced Membership
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: Customize quote PDF's & send quotes to your clients

Included with the Broker Advanced membership
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: How to work on your Detail for Quote

Included with the Broker Advanced membership
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode: Changing your address

Our company have moved to a new office. Can you please update my postal address?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago
Avinode user login and password

Avinode: How do I add a user?

This guide will help you set up a user account for a new coworker in Avinode and give them the adequate permissions for their work.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Credentials for user account

I have set up a new user account for my new employee, please send me her credentials.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Can I rename a user account?

One of our employees have left our company. Can you send the credentials to me so I can change the name of the account?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How do I set up my new user account?

Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Missing credentials for user account

My admin created a user account for me. I got an email from Avinode but there were no password or user name in it. Can you send them to me?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: I forgot my password, please send it to me

Forgetting the password, we've all been there! It is easy to retrieve a new one.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Problems with retrieving a new password

I have tried resetting my password but I don't get an email with a new one
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Problems logging in when changing my password

I changed my password but I still cannot login
Evelyn Franco avatar
Written by Evelyn Franco
Updated over a week ago

Avinode: Switching between multiple Avinode accounts

I have access to multiple companies in Avinode. How do I switch between my accounts?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Deleting a user account

One of our employees have just left our company, how can I delete her user account?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago
How to manage your aircraft in Avinode

Avinode: How can I add my new aircraft?

I want to add a new aircraft so what do I need to provide?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to add and edit your Aircraft Performance Data

How to add aircraft performance data
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: Adding new certificates

How to add a new D085
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: Removing aircraft from certificate

Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: Update AOC

Fleet updates on your certificate? Make sure it is reflected in Avinode.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to add/ update your Aircraft insurance document

Uploading my aircraft certificates
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: How to upload pictures of your aircraft

Here is a guide on how to upload pictures of your aircraft into Avinode. Photos of your aircraft is a must to promote it to the max!
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: I want everyone to know we have wi-fi on-board!

Offcourse! Do you also have a lavatory with a door? Make sure the word is out there.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: My fleet is IS-BAO audited, how do I show my rating?

Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to add your aircraft general Information

Steps to adding your aircraft basic information
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago
Quoting and routing rules

Avinode: How to add extra settings on first and last legs with Routing Profiles

With Routing Profile you can add extra rules to your First and Last Leg and be able to choose how your aircraft should be routed.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: I want to be quoted from Home base at all times, is that possible?

Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Why are you quoting my aircraft from home base when it is somewhere else?

Emelie Karlsson avatar
Written by Emelie Karlsson
Updated over a week ago

Avinode: How do I set time limitations to requests?

Our aircraft is only available for flight requests two months out. How can I avoid getting requests for any time further out than that?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

How to mark my aircraft as unavailable for the next 96 hours?

Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to not get last minute requests

You know that your owner won't approve of a last minute flight this month, but since your schedule is blank, you still get requests.
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: How to add region specific restrictions

Add restrictions to stop receiving charter requests for certain airports, countries or regions.
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: Why is my aircraft quoted from the previous home base?

I asked you to help me change home base, but all my quotes are still from the old position, why is this?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago
How to manage your aircraft schedule and availability

Avinode: Push schedule automatically

I schedule my fleet in an FMS. How do I integrate my aircraft schedule with Avinode? Do you have an API for that?
Emelie Karlsson avatar
Written by Emelie Karlsson
Updated over a week ago

Avinode: I want to connect my FMS with Avinode, apparently I need a token?

Yes, you sure do! Most FMS software connect to Avinode with an authentication key or token. This is collected by yourself inside Avinode.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: I have last minute availability on my aircraft this week, help me promote that.

Things change rapidly, if you find yourself with an available aircraft ready to go tomorrow, make sure buyers know you are Takeoff Ready!
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How do I post an Empty leg in my aircraft schedule manually

I have an Empty leg on Tuesday and I want to market it in Avinode. How can I do that?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to update your schedule with a new activity

Make sure to update your schedule to get better requests.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to update an existing scheduled activity

Have your plans changed and you need to add additional legs to an existing scheduled activity, here's how to do that.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Using Schedule Lite

You can set your aircraft to occupied and available fast
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode: Why can I not update my schedule?

Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Can I block my aircraft in the schedule when it will be in maintenance?

My aircraft is going into maintenance in a couple of weeks and i want to stop us from getting requests on it for this period.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to manage the mapping of schedule activity types

How to create a new schedule activity type or change an activity type mapping in Avinode for your integrated schedule
Emelie Karlsson avatar
Written by Emelie Karlsson
Updated over a week ago
Frequently Asked Questions

Avinode: How do I get in touch with you guys?

Hello? Is it me you're looking for? We have offices in three locations, so we cover a lot of business hours. We would love to hear from you!
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: I can't find your app in Google Play store, what should I search for?

You are interested in an Avinode app for your Android phone.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: I have clients who need to fly tomorrow, what is the best way to find an available aircraft?

Urgent flights can be the hardest! You need an aircraft tomorrow, and you see 100 available aircraft but noone seems to accept your request
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Web app confirmation email

Can I turn off the automatic confirmation email sent to clients after they request a quote using our web app?
Emelie Karlsson avatar
Written by Emelie Karlsson
Updated over a week ago

Avinode: I want to post an empty leg on an aircraft that is on another operator's AOC.

If you are Broker who have an Empty leg for sale you can still market it in Avinode if your membership level is Advanced or above.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Why's my aircraft not showing up in the search result? Have you turned it off?

I can't see my aircraft in the search result. What is going on?
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Linking to our social media channels

You can link to most types of social media in Avinode.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Not receiving requests via email anymore

Since last night we have not received requests via email, although I see in Avinode that we have received requests.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: We want the responses to our requests to be sent to a shared inbox, is it possible?

There are some thing you can do to tailor how communication with other members flow through Avinode. As an administrator you can edit this.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How to find a helicopter in Avinode

To search and request a helicopter is a easy as finding a jet.
Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: How do I apply Two Factor Authentication (2FA) to my Avinode user account?

Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: I have an empty leg posted on the 12th this month. I got a request for the Empty leg for the 11th. I have other occupied activities scheduled on that day, how is it possible to receive the request when I am not available?

Viktoriya Gopfauf avatar
Written by Viktoriya Gopfauf
Updated over a week ago

Avinode: Spoof/Spam E-mails

I received an email with payment details, but it doesn't look right
Alexandra MacRae avatar
Written by Alexandra MacRae
Updated over a week ago

Avinode: Want to buy BI reports

I have a presentation for our board members next week. I need stats!
Emelie Karlsson avatar
Written by Emelie Karlsson
Updated over a week ago
Videos

Avinode Operator: List of Training Videos

Home page for Operator Training
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker: Starter Membership - List of Training Videos

Short video tutorial to help get you started in Avinode as a broker.
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Quick Tools

Search for information on aircraft, airports and use the distance calculator
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Understanding your Response Statistics

review of Avinode's response statistics
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Aircraft Search

Search for aircraft and send Requests with the Aircraft Search Engine
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Picking up trips using Trip Board

Learn about the Suggested Trips in Trip Board
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Empty Leg Search

Learn how buyers source for advertised Empty Legs in the Empty Leg Search
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Manage your Trip requests Under Trips Selling

Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Managing your aircraft information

Managing your aircraft information and settings under Aircraft -> Fleet
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Editing pricing profile and creating customized fees

Managing your pricing profiles
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Quick review of Schedule and Schedule Lite

Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Manually posting an empty leg

Learn how to manually post an empty leg
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Operator Video: Updating your company information and Notification email

Edit your company information in Avinode
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode: Articles on Aircraft Settings

list of articles to help you customize aircraft settings
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: Quick Tools

Search for information on aircraft, airports and use the distance calculator
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: Aircraft Search

Use the search engine to source for aircraft and send requests
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode Broker Video: Trips Buying

Manage your trip requests, message operators and get updates in TB
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago

Avinode Broker Video: Trip Board for brokers

Give extra exposure to your trips in Trip Board
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: Empty Leg Search

Source for Empty Legs advertised by operators
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: Response Statistics in Search Results

Learn how well operators are responding to requests
Itziar Canelas avatar
Written by Itziar Canelas
Updated over a week ago

Avinode Broker Video: Updating Company Information

Update your company information and notification emails
Dana Potucek avatar
Written by Dana Potucek
Updated over a week ago